Privacy Policy

Last updated: June 25, 2026

This Privacy Policy explains how Flow Pro Plumbing ("Flow Pro Plumbing," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit flowpro-plumbing.com, contact us, or use our plumbing services. By using our website or services, you agree to the practices described here. If you do not agree, please do not use the site.

Plain-language summary

• We collect the information you give us (name, contact details, service address) and basic technical data (cookies, analytics) when you use the site.
• We use it to schedule and provide plumbing services, respond to you, and improve our business — not to sell your identity for money.
• If you give us your phone number and opt in, we may call or text you about your request. You can reply STOP to opt out of texts at any time.
• California residents have rights to access, delete, correct, and limit the use of their information (see "Your California privacy rights").
• You can manage cookies and analytics through our consent banner and your browser, and we honor Global Privacy Control (GPC) signals.

Information we collect

Depending on how you interact with us, we may collect:

• Identifiers & contact data — name, phone number, email address, and the service/property address you ask us to service.
• Service information — details about your request, appointment history, and communications with us, which may include call recordings and chat or text transcripts where applicable.
• Job-applicant data — if you apply through our Careers page, the information you submit (resume, work history, contact details).
• Payment information — handled by our third-party payment processors and financing partner; we do not collect or store full card numbers on this website.
• Automatically collected data — IP address, device/browser type, pages viewed, referring page, and similar usage data collected through cookies and analytics tools.

Where the information comes from

• Directly from you (web forms, phone calls, texts, scheduling, and in person).
• Automatically from your device when you use the site (cookies, analytics).
• From service providers that help us operate, such as call-tracking, scheduling, and analytics vendors.

How we use your information

• Schedule, provide, and follow up on plumbing services and estimates.
• Respond to inquiries, provide customer support, and send service-related reminders.
• Process payments and financing applications through our partners.
• Operate, secure, analyze, and improve our website and services.
• Send promotions or updates where you have not opted out (you can opt out anytime).
• Comply with legal obligations and enforce our Terms.

How we share information

We share personal information only as needed to run our business, including with:

• Service providers — website hosting, lead routing/CRM, call tracking, online scheduling, payment processing, financing, and analytics/advertising vendors, each authorized to use the data only to perform services for us.
• Legal & safety — when required by law, subpoena, or to protect the rights, property, or safety of Flow Pro Plumbing, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

"Sale" and "sharing" of personal information

We do not sell your personal information for money. Like many websites, we may use cookies and tags from analytics and advertising providers, which under California law (CPRA) can be considered "sharing" personal information for cross-context behavioral advertising. You can opt out of this by using our cookie-consent controls, your browser settings, or by sending a Global Privacy Control (GPC) signal, which we honor. To exercise the right to opt out, you may also contact us using the details below ("Do Not Sell or Share My Personal Information"). We do not knowingly sell or share the personal information of consumers under 16.

Calls and text messages (SMS)

If you provide your phone number — by calling us, submitting a form, or opting in — you agree that Flow Pro Plumbing and its authorized agents may contact you by phone, voicemail, and, where you have consented, text message (SMS) regarding your service request, appointments, and account. Consent to receive marketing texts is not a condition of purchasing any service. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of texts at any time and HELP for help. Carriers are not liable for delayed or undelivered messages. We do not sell or share mobile opt-in information or consent with third parties for their own marketing.

Cookies, analytics & advertising

We use cookies and similar technologies that are (a) strictly necessary for the site to work, (b) analytics cookies that help us understand site usage, and (c) where applicable, advertising cookies. Non-essential cookies load only after you accept them through our consent banner, and you can change your choice at any time. You can also block or delete cookies in your browser, and we honor Global Privacy Control (GPC) signals.

We use Google Analytics to measure site performance. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage interest-based advertising through the DAA and NAI opt-out tools.

Your California privacy rights (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know / access the categories and specific pieces of personal information we have collected about you.
• Delete personal information we collected from you, subject to legal exceptions.
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of personal information.
• Limit the use of sensitive personal information.
• Non-discrimination — we will not deny services or charge different prices for exercising your rights.

To exercise these rights, contact us at 925-450-6669 or [email protected]. We will verify your request and may ask for information to confirm your identity. You may use an authorized agent to submit a request on your behalf.

Use of artificial intelligence

Portions of this website's content and certain support tools may be created or assisted by artificial intelligence. AI-assisted content is reviewed for accuracy but is provided for general information only and is not professional advice. See our Terms of Service for more.

Children's privacy

Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Data retention

We keep personal information only as long as needed for the purposes described here, to provide services, and to comply with legal, tax, accounting, and dispute-resolution obligations, after which we delete or de-identify it.

Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-party links

Our site may link to third-party websites and tools (such as financing, scheduling, or maps). We are not responsible for the privacy practices of those third parties; please review their policies.

Changes to this policy

We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date above reflects the latest revision.

Contact us

Questions or privacy requests? Contact Flow Pro Plumbing at 925-450-6669, [email protected], or 103 Technology Ct, Suite H, Brentwood, CA 94513.

This Privacy Policy is provided for general informational purposes and is not legal advice. We recommend you have it reviewed by your own counsel for your specific situation.